FAQs
Why Should I take your classes?
At KRB Hair Studio, we are excited about your success. There are so many benefits to investing in our class. Whether you’re a licensed pro, a parent, or simply a person looking to take on the role of doing your own hair, We can teach you how to expand your knowledge and boost your success. Below are a few reasons depends
What is your CLASS refund policy?
All monies are non-refundable.
We understand life happens. If you miss a class you’ve paid for, you can reschedule the class one time within 2 months from the date of your originally scheduled class. Should you fail to do so, you forfeit all monies. You can not receive a refund if you pay for a class or deposit and cancel. Refund policy is non-negotiable.
What if I have an emergency and need to reschedule?
We understand life happens. If you miss a class you’ve paid for, you can reschedule the class one time within 2 months from the date of your originally scheduled class. Should you fail to do so, you forfeit all monies. It is the responsibility of the class attendee to reach out to us to reschedule.
Who is eligible to take your courses?
Anyone age 18 and up is eligible to take our classes.
What should I bring to class?
Bring a positive attitude and an open mind! We’ve got the rest covered! You’ll receive an amazing learning kit and a wealth of knowledge.
**Shipping Policy**
We are committed to providing you with a smooth and efficient shopping experience. Please take a moment to review our shipping policy.
**Order Processing:**
All orders received will be processed within 24 to 72 hours, Monday through Friday, excluding weekends and holidays. Orders placed on weekends or holidays will be processed on the next available business day.
**Shipping Method:**
We use United States Postal Service (USPS) as our primary shipping carrier to ensure reliable and timely delivery of your orders.
**Tracking Information:**
Once your order is processed and shipped, a confirmation email containing your USPS tracking information will be sent to the email address provided at the time of order placement. This will allow you to track the status of your package until it reaches your doorstep.
**Pick Up Orders:**
For customers who prefer to pick up their orders in person, we offer a convenient pick-up option at checkout. Once your order has been processed, you will receive an email notification that your order is ready for pick-up. This email will include the pick-up address and available pick-up times.
**Note:** Please ensure to bring a valid ID and a copy of your order confirmation email when picking up your order in person.
We are dedicated to delivering exceptional service and products to our valued customers. If you have any further questions or require assistance, please do not hesitate to contact our customer support team at Customer Support Email: Info@krbhair.com or Customer Support # 844-572-4247.
Thank you for choosing www.KRBHAIR.COM. We appreciate your business and look forward to serving you!
RETURNS, EXCHANGES, & REFUNDS
**Return and Exchange Policy**
We appreciate your trust in our products and services. We want to inform you about our hair product and merchandise return and exchange policy to ensure a clear understanding of our procedures.
**All Sales Final:**
Once an order has been successfully placed through our website, we regret to inform you that we do not accept returns or exchanges. We understand the importance of your satisfaction and have taken every effort to provide accurate product descriptions and images to assist you in making an informed purchase decision.
**Reporting Order Issues:**
If you encounter any issues with your order, we kindly request that you report them within 7 days of the delivery date. This timeframe allows us to promptly address any concerns and work towards a satisfactory resolution. To report an issue, please contact our customer support team at Customer Support Email: info@krbhair.com or Customer Support Phone Number: 844-572-4247.
**Resolution and Store Credit:**
Should you report an issue within the specified 7-day timeframe, we will strive to provide you with a suitable resolution, which may include a replacement or store credit. However, please be aware that issues reported outside of this timeframe may result in the offer of store credit as an alternative.
We remain committed to delivering top-notch products and excellent customer service. Your satisfaction is our priority, and we appreciate your understanding of our policies.
If you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team. We are here to help.
Thank you for choosing KRB HAIR CARE. We look forward to serving you and providing you with the best possible shopping experience.
Can I purchase KRB HAIR CARE Wholesale?
Yes. Please submit all wholesale inquires to info@krbhair.com.
Sincerely,
KRB HAIR Team